- No personal inflight entertainment system even for long flights (eg: S'pore to Frankfurt) - The entire cabin has to share 4 little TVs. Pathetic right?
- Miserable leg room space - If someone with average height of 1.63m thinks that the leg room is small, what about those who are relatively tall?
- Damaged luggage - Yes, the airline damaged my luggage and I have proof! (see below) And they insisted that I sent the luggage to their Paris agent for repair. Hello! I am a tourist. How do you expect me to be so familiar with Paris and know where your agent is located?
- Refused to refund my unused portion of travel, not even the taxes! - I am feeling damn sore that the airline is taking advantage of the situation (that my grandpa is critically ill and I gotta fly back immediately from Paris and thus, unable to utilise the Paris - Berlin and Berlin - Spore flights) and refuses to assist me to get back the refund which I am entitled to! And FYI, I didn't buy a promotional ticket!
The side of my luggage was cut...not sure whether someone did it deliberately or not coz it seemed like it was cut by a pen knife
The cover for the left wheel was broken
Close-up pix of the broken cover
This is the first time I am so disappointed with an airline and I strongly conclude that Lufthansa is the worst airline I have ever taken. I am definitely going to announce it to all my friends! If you want a BAD experience, go take Lufthansa!
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