Before I share my traveling experience in Melbourne, I need to warn all travellers or future travellers to Melbourne NOT to stay in Hotel Sophia. Not because of the physical conditions of the hotel, but the poor customer service that was rendered by the staff.
Was supposed to stay at Mercure but couldn't get any room so...
1. I shared with the Manager of Hotel Sophia that we need to board the coach for our tour to Mount Buller at Holiday Inn Flinders and requested for her assistance to check the location. I even provided her the phone no. of Holiday Inn Flinders so that she can help us call the hotel. However, she just brushed us off by saying that she will check the internet and send the info to our room. Needless to say, it was NOT done. We had to search for Holiday Inn Flinders on our own. Damn!
2. We requested for morning call as we need to get up early for our Great Ocean Road tour. Yes, no morning call! When we told the receptionist on this lapse in service, he insisted that he called us and even went up to our room to knock our door...ya, what a liar! We are not deaf or stupid ok!
3. Given that we had to board the coach to Mount Buller at 5.45am, we requested 2 breakfast boxes. We even reminded the receptionist the night before our tour to ensure that he wouldn't forget...but still, argh! We had to share 1 breakfast box!
4. The housekeeping staff forgot to put towel in our room after housekeeping. FK had to call them 3 times to request for towel before they sent it to our room. Argh! Testing our patience?
5. When we had our breakfast in the restaurant on the last day of our stay, there was no hot water. So no coffee or tea in the morning...pathetic right?
Poor attitude and customer service is something which I can never tolerate…if you can make your customers happy (or at least not upset) by providing the basics, why should you hestitate to do that?
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